Explain that most non‑electronic products are eligible for return and refund or replacement within 5 days from the delivery date, provided they are unused, in original condition, and with all tags, accessories, and packaging. Returns must be initiated through the app/website within this 5‑day window.
State clearly that for electronics, only replacement is offered within 5 days in case of damage, defect, wrong item, or missing parts, and no direct refund is provided unless required by law. After 5 days, issues are handled under manufacturer warranty where applicable, and Zomitron is generally not responsible beyond legal obligations.